Services

The mission of Grace is simple...provide operators with the right tools to generate the best returns as possible from their sites.

In order to do so, significant resources and industry experience are required to thrive in online gaming.

The Grace team consists of over 4 decades of online gaming expertise, and belief that the product we have to offer is built to create the highest ROI you can generate.

We develop partnerships with businesses to serve as an extension of their organisation, allowing you to focus on other vital aspects of running your firm.

White Label Casino Product

A tried and tested platform with dozens of trusted partners.

We offer you a fantastic new site with proven industry standards, designed to help you to build a strong and profitable business.

We don’t rest on our laurels. We consistently test and challenge our methods to improve and enhance our offering. That way, we, and you, stay ahead of the pack.

A roster of the hottest games available
Proven platform with dozens of sites and partners already signed up
Bingo and Slot solutions
Integrated with some of the best tracking platforms

Customer Support

The customer is everything and customer support is the voice of your brand.

There is a reason why we put CS so high in our list of services. We strive to give players the best possible experience and resolve any issues that we can with a smile on our face.

Whether it’s a complaint or just a general enquiry, our fully trained staff never fall short of the highest standard of customer care.

Multi-channel experience – easy player contact options
Quick query resolution
UK and International Multilingual Support
Highly experienced in Conflict Resolution
Empathetic and engaged at all times

CRM

With more than 20 years of CRM experience in the team, we have learned what players want and respond best to. Integrating a state-of-the-art BI tool has enhanced this service and we are at the cutting edge of CRM. We live by the mantra that it is a lot better to retain players than to have to acquire new players. Everything we do is geared towards generating brand loyalty and maximising customer retention.

Multi-channel and device approach
Bottom line approach to maximise ROI
Continually targeting improvements in KPIs
Use of the latest BI tools
Fully compliance trained

Fraud and Payments

Our expert fraud and payments team work tirelessly to ensure Grace Media provides the safest possible environment for our players and white labels alike. One way to ensure player security is to make sure that we are spotting any fraudulent gameplay. We also know how frustrating it can be for a player to be waiting to be paid out so we try and make this as seamless as possible too.

Our focus is to prevent fraudulent abuse, process timely withdrawals, and ensure that we always uphold the highest standards of social responsibility.

10 years’ experience in the risk and payments industry
Experts in fraud prevention and chargeback remediation
We maximise revenue protection for our partners
Best in class payment support

Enhanced Customer Care

The customer is at the heart of everything that we do, and we want to do our best for each and every one. Our team are trained to look for players that show signs of needing more assistance and help, to reach out to them, and make sure that they are looked after.

Gambling is supposed to be fun, so we try to make sure that people are happy and playing within their limits.

Agents trained to recognise potential vulnerability and assist appropriately
Customer first approach at all times
Dedicated Safer Gambling Team
Ability to communicate appropriately in all situations
Continual training and improvement